Elektroniese pos as rekenaarbemiddelde kommunikasie: Nuwe navorsingsmoontlikhede binne die kommunikasiekunde
Nuwe navorsingsmoontlikhede binne die kommunikasiekunde

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
- Articles
- Submited: November 2, 2022
-
Published: November 3, 2022
Abstract
Electronic mail refers to the transfer of one·way electronic messages from one person via an immediate electronic communication system to one or more identified receivers on many cases via computer linked networks such as Internet.] It has become one of the most powerful and useful ways of sending and processing information in the era of the Information Super Highway. Electronic mail is not interpersonal communication because of it 's a Sinchronic nature but there area number of similarities between these modes of communication. Users of electronic mail does not regard themselves as part of a faceless mass of people being bombarded with numerous messages because they exercise some control over messages received. Control is a ethical issue in the light of the current availability of pornographic material via Internet. Computer mediated communication seems to open new possibilities in the fields of education and development and these opportunities to reach disadvantaged people. Research require the attention of social and natural scientists alike to ensure that the country will not be reduced to the status of a hitch hiker on the Information Super Highway. This article examines the state of the art in electronic mail research from a communication science perspective and theoretical explanations that could be used to study this "new medium".
Article Metrics Graph
References
- ANDRIESSEN, J.H.T.H. 1989. Nieuwe media in organisaties: gebruikt of niet. In H. Bouwman & N. Jankowski, (reds.) Interaktieve media op komst. Amsterdam: Otto Cramwinckel: 17-27.
- ANON. 1995. Information Superhighway Conference, 28, 29 August. Bekendstellingspamflet, AIC Conferences, Bryanston.
- ANON. 1996. Internet '96, beyond the hype: Critical issues you need to know to do business on the net. 25, 26 April. Bekendstellingspamflet, AIC Conferences, Bryanston.
- BOUWMAN, H. & JANKOWSKI, N., (reds.) 1989. Interactive media op komst. Amsterdam: Otto Cramwinckel.
- BURGELMAN, J.C. 1992. Assessing information technologies and telecommunications services: the case of developing countries. Communicatio, vol. 18(2):64-77.
- https://doi.org/10.1080/02500169208537713 DOI: https://doi.org/10.1080/02500169208537713
- CULNAN, M. & MARKUS, L. 1987. Information technologies. In F.
- FORESTER, T. 1988. High Tech Society: The story of the information technology revolution. Cambridge:MIT.
- FULK, J., SCHMITZ, J. & STEINFIELD, C.W. 1990. A social influence model of technology use. In J. Fulk & C. Steinfield, (eds.) Organizations and communication technology. Newbury Park: Sage:102-125. DOI: https://doi.org/10.4135/9781483325385
- https://doi.org/10.4135/9781483325385.n6 DOI: https://doi.org/10.4135/9781483325385.n6
- FULK, J., STEINFIELD, C.W., SCHMITZ, J. & POWER, J.G. 1987 A social information processing model of media use in organisations. Communication research, vol. 14(5):529 - 552.
- https://doi.org/10.1177/009365087014005005 DOI: https://doi.org/10.1177/009365087014005005
- GARTON, L. & WELLMAN, B. 1995. Social impacts of electronic mail in organisations: A review of the research literature. In B.R. Burleson, (ed.) Communication Yearbook 18. Thousand Oaks: Sage:434-453.
- https://doi.org/10.1080/23808985.1995.11678923 DOI: https://doi.org/10.1080/23808985.1995.11678923
- GIULIANO, V.E. 1986. The mechanization of office work. In T. Forester, (ed.) The information technology revolution. Cambridge: MIT:298-311.
- HILTZ, S.R. & TUROFF, M. 1978. The network nation: Human communication via computer. Reading:Addison-Wesley.
- HIRSCHHEIM, R.A. 1985. Office automation: A social and organizational perspective. Chichester: John Wiley & Sons.
- HOLMES, M.E. 1995. Don't blink or you'll miss it: Issues in electronic mail research. In B.R. Burleson, (ed.) Communication yearbook 18. Thousand Oaks: Sage:454-463.
- https://doi.org/10.1080/23808985.1995.11678924 DOI: https://doi.org/10.1080/23808985.1995.11678924
- IMMEL, A.R. 1986. The automated office: Myth versus reality. In T. Forester (ed.) The information technology revolution. Cambridge: MIT:312-321.
- KERR, E.B. & HILTZ, S.R. 1982. Computer-mediated communication systems: Status and evaluation. New York: Academic Press.
- KIESLER, S., SIEGEL, J. & MCGUIRE, T.W. 1984. Social psychological aspects of computermediated communication. American Psychologist, vol. 39(10):1123-1134.
- https://doi.org/10.1037/0003-066X.39.10.1123 DOI: https://doi.org/10.1037/0003-066X.39.10.1123
- KIMBLE, C. & MCLOUGHLIN, K. 1994. Changes to the organisation and the world of managers following the introduction of an integrated information system. In R. Mansell, (ed.) The management of information and communication technologies: Emerging pattems of control. London: Aslib:165-181.
- LESIS, L.K. 1991. Interactive communication technologies in organizations. Communication education, vol. 40(2):202-212.
- https://doi.org/10.1080/03634529109378841 DOI: https://doi.org/10.1080/03634529109378841
- MARKUS, M.L. 1987. Toward a "critical mass" theory of interactive media: Universal access, interdependence and diffusion. Communication research, vol. 14(5):491-511.
- https://doi.org/10.1177/009365087014005003 DOI: https://doi.org/10.1177/009365087014005003
- MARKUS, M.L. 1990. Toward a "critical mass" theory of interactive media. In J. Fulk & C. Steinfield, (eds.) Organizations and communication technology. Newbury Park: Sage:64-84.
- https://doi.org/10.4135/9781483325385.n9 DOI: https://doi.org/10.4135/9781483325385.n9
- NAUDE, A.M.E. 1995. Die aanvaarding van elektroniese pos deur akademici aan enkele Afrikaanse universiteite. Ongepubliseerde MA verhandeling. PU vir CHO, Potchefstroom.
- NEUSTADT, R.M. 1986. Electronic politics. In T. Forester, (ed.) The information technology revolution. Cambridge: MIT:561-568.
- OGAN, C. 1993. listserver communication during the Gulf War: What kind of medium is the electronic bulletin board. Journal of broadcasting & electronic media, vol. 37(2):177-196.
- https://doi.org/10.1080/08838159309364214 DOI: https://doi.org/10.1080/08838159309364214
- RAFAElI, S. 1988. Interactivity: From new media to communication. In R.P. Hawkins, J.M. Wiemann & S. Pingree, S, (eds.) Advancing communication science: Merging mass and interpersonal processes. Newbury Park: Sage:11 0-134.
- REARDON, K.K. & ROGERS, E.M. 1988. Interpersonal versus mass media communication: A false dichotomy. Human communication research, vol. 15(2):110-121.
- https://doi.org/10.1111/j.1468-2958.1988.tb00185.x DOI: https://doi.org/10.1111/j.1468-2958.1988.tb00185.x
- REESE, S., SHOEMAKER, P. & DANIELSON, W. 1987. Social correlates of public attitudes toward new communication technologies. Journalism quarterly, vol. 63(4):675-682.
- https://doi.org/10.1177/107769908606300401 DOI: https://doi.org/10.1177/107769908606300401
- RICE, R.E. 1980. The impacts of computer-mediated organizational and interpersonal communication. In M.E. Williams, (ed). Annual review of information science and technology, vol. 15:221-249.
- RICE,. RE. & CASE, D. 1983. Electronic message systems in the university: a description of use and utility. Journal of communication, vol. 33:13l·152.
- https://doi.org/10.1111/j.1460-2466.1983.tb02380.x DOI: https://doi.org/10.1111/j.1460-2466.1983.tb02380.x
- RICE, RE. 1984. The new media: Communication, research and technology. Beverly Hills: Sage.
- RICE, R.E. 1987a. Computermediated communication and organizational innovation. Journal of communication, vol. 37(4):65-94.
- https://doi.org/10.1111/j.1460-2466.1987.tb01009.x DOI: https://doi.org/10.1111/j.1460-2466.1987.tb01009.x
- RICE, R.E. 1987b. New pattems of social structure in an information society. In ~I.R Schement, L. Lievrouw. (eds.) Competing visions, complex realities: Social aspects of the information society. Norwood: Ablex:107-120.
- RICE, RE. 1993. Media appropriateness: Using Social presence theory to compare traditional and new organizational media. Human communication research, vol. 19(4):451-484.
- https://doi.org/10.1111/j.1468-2958.1993.tb00309.x DOI: https://doi.org/10.1111/j.1468-2958.1993.tb00309.x
- ROGERS, E.M. & PICOT, A. 1985. The impacts of new communication technologies. In E.M. Rogers & F. Balle, (eds.) The media revolution in America and in Western Europe. Norwood: Ablex:1 08-133.
- ROGERS, E.M. 1986. Communication technology: The new media in society. New York: The free press.
- SALAMON, A. 1995. Maintaining the security and integrity of the Internet. Unpublished presentation. Information Superhighway Conference, 28,29 Augustus, Midrand.
- https://doi.org/10.1515/bd.1995.29.1.77 DOI: https://doi.org/10.1515/bd.1995.29.1.77
- SCHAEFERMEYER, M.J. & SEWELL, E.H. 1988. Communicating by electronic mail. American behavioral scientist, vol. 32(2):112-123.
- https://doi.org/10.1177/0002764288032002004 DOI: https://doi.org/10.1177/0002764288032002004
- SCHMITZ, J. & FULK, J. 1991. Organizational colleagues, media richness, and electronic mail: A test of the social influence model of technology use. Communication research, vol. 18(4):487-523.
- https://doi.org/10.1177/009365091018004003 DOI: https://doi.org/10.1177/009365091018004003
- SCHULTHEIS, R & SUMNER, M. 1989. Management information systems: The managers' view. Homewood: Irwin.
- SPROULL, L. & KIESLER, S. 1986. Reducing social context cues: Electronic mail in organizational communication. Management science, vol. 32:1492-1512.
- https://doi.org/10.1287/mnsc.32.11.1492 DOI: https://doi.org/10.1287/mnsc.32.11.1492
- SPROULL, L.S. 1986. Using electronic mail for data collection in organizational research. Academy of management journal, vol.29(1):159-169. DOI: https://doi.org/10.5465/255867
- https://doi.org/10.2307/255867 DOI: https://doi.org/10.2307/255867
- STAIR, RM. 1992. Principles of information systems: A managerial approach. Boston: Boyd & Fraser.
- STEINFIELD, C.W. & FULK, J. 1987. On the role of theory in research on information technologies in organizations. Communication research, vol. 14(5):479-490.
- https://doi.org/10.1177/009365087014005002 DOI: https://doi.org/10.1177/009365087014005002
- STEINFIELD, C.W. 1986a. Computer-mediated communication systems. In M.E. Williams, (ed.) Annual review of information science and technology, vol. 21. New York: Knowledge IndustryPublications:167-202.
- STEINFIELD, C.W. 1986b. Computer-mediated communication Bever1y Hills: Sage:777-804.
- https://doi.org/10.1080/23808985.1986.11678637 DOI: https://doi.org/10.1080/23808985.1986.11678637
- TREVINO, L.K., DAFT, RL & LENGEL, R.H. 1990. Understanding managers' media choices: A symbolic interactionist perspective. In J. Fulk & C. Steinfield, (eds.) Organizations and communication technology. Newbury Park: Sage:85-101.
- https://doi.org/10.4135/9781483325385.n4 DOI: https://doi.org/10.4135/9781483325385.n4
- TREVINO, L.K., LENGEL, R.H. & Daft, RL 1987. Media symbolism, media richness, and media choice in organizations. Communication research, vol. 14(5):553-574.
- https://doi.org/10.1177/009365087014005006 DOI: https://doi.org/10.1177/009365087014005006
- VALACICH, J.S., PARANKA, D., GEORGE, ~I.F. & NUNAMAKER, J.F. (Jr.) 1993. Communication concurrency and the New Media: A new dimension for media richness. Communication research, vol. 20(2):249-276.
- https://doi.org/10.1177/009365093020002004 DOI: https://doi.org/10.1177/009365093020002004
- VERVEST, P.H.M. 1987. Innovation in electronic mail: Towards open information networks - Perspectives on innovation policy. Amsterdam: Elsevier Science Publishers.
- WALTHER, J.B. 1992. Interpersonal effects in computer-mediated interaction - a relational perspective. Communication research, vol. 19(1):52-90.
- https://doi.org/10.1177/009365092019001003 DOI: https://doi.org/10.1177/009365092019001003
- WAYNE, F.S. & DUWALDER, D.P. 1994. Communicating in business: An action-oriented approach. Burr Ridge: Irwin.D.P. 1994. Communicating in business: An actionoriented approach. Burr Riclge: Ir-
- WEBER, W.C. 1992. An interactive in an organizational setting: explain- systems model derived from exing task-related and socio- experts' perceptions of humanemotional uses. In M. IVIcLaughlin, computer issues. Educational (ed.) Communication yearbook 9. technology research and development. vol. 40(1 ):29-39.
- https://doi.org/10.1007/BF02296703 DOI: https://doi.org/10.1007/BF02296703
- WILLIAMS, F.1987. Technologyand communication behavior. Belmont: Wadsworth.
- WILLIAMS, F. 1989. De nieuwe media: enkele conceptuele parameters. In H. Bouwman & N. Jankowski, (reds.) Interaktieve media op komst. Amsterdam: Otto Cramwinckel:28-38.
- WILLIAMS, F., RICE, R.E. & ROGERS, E.M. 1988. Research methods and the new media. New York: The free press.