CONSTRAINTS AND CHALLENGES IN THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) IN CONTRACTING ORGANISATION
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Keywords
Construction Industry, Contracting Organisation, Nigeria, Organisation culture, Total Quality Management
Abstract
Total Quality Management (TQM) is managing people and business processes to ensure complete customer satisfaction at every stage. As building projects get large and becoming complex, clients are requiring a higher quality standard for project delivery with lower construction cost. This study intends to assess the constraint and challenges in the implementation of TQM of construction companies. The cross-sectional research design is used for this study and the population entails construction professionals in indigenous and expatriate construction companies in Nigeria. Random sampling procedure was used to select the respondents. A total of 50 questionnaires were distributed and 30 was retrieved and used for the analysis. It gives a response rate of 60%.Statistical Package for Social Science(SPSS) 17th version is used to analyse using descriptive statistic and the Relative Importance Index(RII) of the level of importance of the factors were calculated. From the study is show that the factors affecting the implementation of TQM are management commitment factors, the role of quality department and training and education. The challenges of TQM are lack of available quality system documentation, lack of understanding of the process requirement and high cost to implement TQM. In conclusion, Nigeria construction companies do not have quality control and assurance manual that will be a guide to monitor the quality of the end products as such most projects are abandoned as a result of poor quality workmanship. It was therefore recommended that Nigeria construction companies should develop a framework for the purpose of quality standard and for them to compete with their counterpart globally.
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