Design and Implementation of a Web-Based Food Ordering Platform for Academic Environments
Main Article Content
Keywords
Food ordering System, University Food Service, Digital food, Service efficiency, Order accuracy
Abstract
This study presents the design and implementation of a web-based food ordering system developed to address persistent inefficiencies in university food service operations. Conducted at Ebonyi State University, Abakaliki, Nigeria, the research engaged students, food vendors, and administrative staff to assess existing challenges and user needs. Guided by the Rapid Application Development (RAD) methodology, the system was built through iterative prototyping and continuous user feedback to ensure functionality, usability, and relevance. System performance was evaluated by comparing the speed and accuracy of digital order processing with traditional manual methods. Findings revealed that the digital platform significantly reduced processing time and minimized errors associated with handwritten or verbal orders. Usability testing using a standardized evaluation instrument further showed high user acceptance and overall positive interaction with the system. The study concludes that the developed platform enhances operational efficiency, reliability, and user satisfaction in campus food services, while also contributing to ongoing efforts toward digital transformation within higher education institutions.
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References
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J. Brooke, SUS: A quick and dirty usability scale, in Usability Evaluation in Industry, P. W. Jordan, B. Thomas, B. A. Weerdmeester, I. L. McClelland, Eds., London: Taylor and Francis (1996) 189–194.
A. Shankar, C. Jebarajakirthy, P. Nayal, H. I. Maseeh, A. Kumar, A. Sivapalan, Online food delivery: A systematic synthesis of literature and a framework development, International Journal of Hospitality Management 104 (2022) 103240. doi:10.1016/j.ijhm.2022.103240.
A. Bonfanti, G. Bagnato, C. Rossato, R. Canestrino, Designing customer experiential satisfaction between people- and technology-driven services: Empirical evidence from upscale restaurants, International Journal of Contemporary Hospitality Management 37 (8) (2025) 2855–2874. doi:10.1108/IJCHM-10-2024-1579.
S. N. Parsikun, K. A. Sedek, Responsive web-based cafe food ordering system using bootstrap and QR code (2023). https://ir.uitm.edu.my/id/eprint/100335/1/100335.pdf.
V. C. S. Yeo, S. K. Goh, S. Rezaei, Consumer experiences, attitude and behavioral intention toward online food delivery services, Journal of Retailing and Consumer Services 35 (2017) 150–162. doi:10.1016/j.jretconser.2016.12.013.
A. Abell, D. Biswas, C. Arroyo Mera, Food and technology: Using digital devices for restaurant orders leads to indulgent outcomes, Journal of the Academy of Marketing Science 52 (6) (2024) 1673–1691. doi:10.1007/s11747-024-01029-6.
D. Ardani, A. S. Aji, Development of a web-based food and beverage ordering system for university canteens using the Laravel framework at University of Technology Yogyakarta, Journal of Scientific Research, Education, and Technology 3 (4) (2024) 1462–1474. https://jsret.knpub.com/index.php/jrest/article/download/521/414.
Statista Research Department, Global online food delivery market (2022). https://www.statista.com.
M. F. Shorbaji, AI-enabled mobile food-ordering apps and customer experience: A systematic review and future research agenda, Journal of Theoretical and Applied Electronic Commerce Research 20 (3) (2025) 156. doi:10.3390/jtaer20030156.
S. K. Egereonu, Optimized web-based online food ordering system: Design and implementation, International Journal of Computer Science Languages 2 (2) (2024) 1–28. https://research-reels.com/publication/optimized-web-based-online-food-ordering-system-design-and-implementation/.
S. Carril Méndez, Design and implementation of an e-commerce web application for a food store (2022) 1–75. https://ruc.udc.es/bitstream/bdd78c8b-723b-4188-a7a8-1c60a31cfa9f/download.
L. Goffe, S. S. Chivukula, A. Bowyer, S. Bowen, A. L. Toombs, C. M. Gray, Web augmentation for well-being: The human-centred design of a takeaway food ordering digital platform, Interacting with Computers 33 (4) (2021) 335–352. doi:10.1093/iwc/iwac015.
M. M. Rahman, Implementation of responsive online food ordering application with social media integration (2018). https://www.researchgate.net.
S. N. Parsikun, K. A. Sedek, Responsive web-based cafe food ordering system using bootstrap and QR code, REMACS 5.0 (2023) 1–27. https://ir.uitm.edu.my/id/eprint/100335/1/100335.pdf.
L. H. Minh, A. Bijalwan, H. Mutaher, Application of a web-based food ordering platform to minimize food wastage and prevent theft, Creative Approaches Towards Development of Computing and Multidisciplinary IT Solutions for Society (2024) 141–167. doi:10.1002/9781394272303.ch9.
B. Peng, M. Erkoc, V. K. Omachonu, Online food ordering and delivery: A study on the use of customer service data and quality function deployment, Journal of Food Distribution Research 55 (2) (2024) 65–95. https://www.fdrsinc.org/wp-content/uploads/2024/08/JFDR55.2_4_Peng.pdf.
B. L. Tong, N. A. Samsudin, Development of food ordering web-based system for restaurant, Applied Information Technology and Computer Science 3 (1) (2022) 975–994. https://penerbit.uthm.edu.my/periodicals/index.php/aitcs/article/view/2219.
U. S. Weerasekara, Online restaurant management and food ordering system for ORMFOS (Doctoral dissertation) (2021). https://dl.ucsc.cmb.ac.lk/jspui/bitstream/123456789/4289/1/2014MIT068.pdf.
V. Chavan, P. Jadhav, S. Korade, P. Teli, Implementing customizable online food ordering system using web-based application, International Journal of Innovative Science, Engineering and Technology 2 (4) (2015) 722–727. https://ijiset.com/vol2/v2s4/IJISET_V2_I4_112.pdf.
R. Sutjiadi, T. Rahmawati, A. Kristianto, F. T. Kanessa, Designing a web-based restaurant reservation information system with requirement prototyping method, Journal of Computing and Information Technology 22 (1) (2025) 9–17. doi:10.33480/techno.v22i1.6110.
Y. Amornkitvikai, S. Y. Tham, J. Tangpoolcharoen, Barriers and factors affecting e-commerce utilization of Thai small and medium-sized enterprises in food and beverage and retail services, Global Business Review 26 (3) (2025) 707–730. doi:10.1177/09721509211036294.
A. K. Bansah, D. Darko Agyei, Perceived convenience, usefulness, effectiveness and user acceptance of information technology: Evaluating students’ experiences of a learning management system, Technology, Pedagogy and Education 31 (4) (2022) 431–449. doi:10.1080/1475939X.2022.2027267.
V. Venkatesh, M. G. Morris, G. B. Davis, F. D. Davis, User acceptance of information technology: Toward a unified view, MIS Quarterly 27 (3) (2003) 425–478. doi:10.2307/30036540.
J. Martin, Rapid application development, Macmillan Publishing Co., Inc. (1991). https://dl.acm.org/doi/abs/10.5555/103275.
A. P. Damanik, Suendri, Application of rapid application development method for system development, Journal of Information Systems and Informatics 6 (3) (2024) 280–293. doi:10.51519/journalisi.v6i4.940.
J. Brooke, SUS: A quick and dirty usability scale, in Usability Evaluation in Industry, P. W. Jordan, B. Thomas, B. A. Weerdmeester, I. L. McClelland, Eds., London: Taylor and Francis (1996) 189–194.
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Dec 31, 2025
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Design and Implementation of a Web-Based Food Ordering Platform for Academic Environments. (2025). Journal of Digital Food, Energy & Water Systems, 6(2). https://doi.org/10.36615/918nh382
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How to Cite
Design and Implementation of a Web-Based Food Ordering Platform for Academic Environments. (2025). Journal of Digital Food, Energy & Water Systems, 6(2). https://doi.org/10.36615/918nh382
