Managing online crisis-communication response in a South African bank: a comparative analysis . Communicare: Journal for Communication Studies in Africa, [S. l.], v. 30, n. 2, p. 27–50, 2022. DOI: 10.36615/jcsa.v30i2.1662. Disponível em: https://journals.uj.ac.za/index.php/jcsa/article/view/1662.. Acesso em: 23 feb. 2025.