Soft issues to focus on for ensuring sound communication in software project team

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- Articles
- Submited: October 22, 2022
-
Published: October 24, 2022
Abstract
IT departments use project teams to bring key people together to achieve specific goals.
Yet many struggle to achieve this effectively because of poor communication within
teams. Research done in this area indicates that management and team leaders have
to focus on specific soft issues to support the effective functioning of software project
teams. In this research project the authors investigated the impact of a large number
of soft issues on sound communication within project teams. Only four of these soft
issues, namely those of mutual support, cooperation, commitment and a knowledge
base, were found to be of vital importance to ensure that communication within software
project teams will remain on a sound basis during the course of such a software project.
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References
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- LEONARD, A.C. 2002. A conceptual framework for managing relationships between all participants during IT service and support activities. South African Journal of Industrial Engineering, 81-96.
- NEWMAN, M. & SABHERWAL, R. 1996. Determinants of commitment to information systems development: A longitudinal investigation. MIS Quarterly, 23-54. https://doi.org/10.2307/249541 DOI: https://doi.org/10.2307/249541
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- PITT, L.F. & BROMFIELD, D. 1994. The marketing decision maker: From MKIS to MDSS. Kenwyn : Juta.
- SAHAY, S., PALIT, M. & ROBEY, D. 1994. A relativist approach to studying the social construction of information technology. European Journal of Information Systems, 3(4):248-258.https://doi.org/10.1057/ejis.1994.30 DOI: https://doi.org/10.1057/ejis.1994.30
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